Thank you for visiting Chimurenga. We provide services on the website subject to the following conditions.

When you visit or shop at www.chimurengachronic.co.za you accept these conditions.

1) OUR SHOP

a. Product Descriptions

Chimurenga attempts to be as accurate as possible in its descriptions of products available for purchase. However, Chimurenga does not warrant that product descriptions or other content on this site are accurate, complete, current or error-free.

b. Disclaimer of Warranties and Limitation of Liability

Chimurenga makes no representation or warranties of any kind as to the operation of this site or the information, content, material, or products included on this site.

You agree that your use of this site is at your sole risk.

c. Site Policies, Modification and Severability

We reserve the right to make changes to our site, policies and these Conditions of Use at any time.

d. Privacy Statement

We value your privacy and go out of our way to ensure that information about you stays private.

e. Payment methods

PayPal:

PayPal is an internationally recognized payment gateway and offers a highly secure service.

Chimurenga thus, does not obtain your card details, PayPal processes your payment and forwards the payment to us.

You will be sent a payment confirmation email from PayPal immediately payment has successfully been processed..

For PayPal terms and conditions please visit their website www.paypal.com

When checking out, you get redirected to PayPal’s web page for 2 payment options:

1. Proceed without joining PayPal. This option means you will enter your card details and PayPal will process Payment but not setup a PayPal account for you; OR

2. Login or setup a PayPal account. This options means you already have a PayPal account or will set up a Paypal account

ii) Electronic Transfer (EFT):

Upon selection of this payment option, you will receive an email with invoice including banking details for payment

f. Applicable law and disputes

By visiting www.chimurengachronic.co.za you agree that the laws of South Africa will govern these Terms of Service and any dispute that might arise between you and Chimurenga.

Any disputes relating to your visit to Chimurenga.co.za or to products you purchase through www.chimurengachronic.co.za shall be submitted to arbitration in Cape Town, South Africa.

2) DISPATCH AND REFUNDS

a. Dispatching Chimurenga products

We dispatch goods within 2 days of receipt of payment.

b. Delivery methods

All goods are sent via Courier IT (local) and Remail IT (international) dispatch services.

c. Delivery times & tracking

Orders sent via local courier take 3-5 working days after dispatch to reach their destinations within South Africa.

For all destinations outside of South Africa, delivery times range from 15-28 days.

The dispatch services are trackable – this means, for destinations outside of South Africa, we can track your order to the point at which it enters your National postal stream.

With this service, we assume that orders have been delivered to you when we receive confirmation from our dispatch agents that they have entered your National postal stream.

d. Risk of Loss

We will email you upon dispatching your order, informing you of expected date of receipt and requesting that you confirm receipt.

Kindly inform us within one month of the date upon which the email was sent if you have not received your order.

Chimurenga will do all it can to trace goods suspected of being lost in the post, but the decision to repost/courier your order will be at our discretion.

e. Refund policy

You are eligible for full refund if:

• Good are damaged upon arrival*
• If you have not received your goods after 5 weeks of confirmed order, payment & dispatch.

For goods to be refunded, you need to supply a written notice (via email) of intent with an explanation upon non-receipt of goods or within one week of receipt of damaged goods.

Chimurenga takes great care to package orders to protect them against damp and transit wear & tear. We undertake to affect your refund within one month of confirming your order to be refundable.

*damage includes: for publications water damage or tearing; clothing damage includes: stains or holes; all other damage will be considered for refund via engagement with Chimurenga Magazine: Goods are to be either posted back to us or photos of damage are to be emailed to us where by damage assessment can be done by Chimurenga. In the event of confirmed damage we undertake to resolve refunds within one month of confirming goods as damaged. Should you prefer for us to resend your order, kindly let us know.

f. CONTACT US

If you are unsure or need clarity on anything regarding our shop, goods for sale or shipping & payment kindly contact us at info@chimurenga.co.za .

g. Change of address

Kindly inform us of an anticipated change of address and to let us know your new address as soon as possible. We will not resupply goods in the event that we have been supplied by you with an incorrect or redundant address.